Policy Date: May 28, 2026
We want you to be completely satisfied. If you are not, here is our return and refund policy.
Return window: 30 calendar days from the date you receive your item.
Return conditions: Items must be unused, in their original packaging, and free from damage caused by the customer. Products with manufacturing defects or quality issues are also accepted.
Return shipping cost: Free. We will provide a prepaid return shipping label at no charge to you.
Restocking fee: None. Exprress does not charge any restocking fee.
Return address: 2 Cooks Rd, Farmville, VA 23901, United States.
How to start a return: Email info@exprress.sbs with your order number and reason for return. You will receive a prepaid return label within one business day.
Refund processing: Once we receive the returned item, we process the refund within 1–2 business days.
Refund credit timing: After we process the refund, it typically takes 7–10 business days for the funds to appear on your original payment method. This delay depends on your bank or card issuer.
Only regular-priced items are eligible for a refund. The refund amount will be the price you actually paid, including any discounts applied at checkout. If you need an exchange, please return the original item and place a new order.